Bidding Modality:

The customer will post a service request with as much detail as possible. The post must have the category and the subcategory of service under which the customer needs the service. The post includes full and clear full job description, date of service when needed, address, pictures,special requirements, urgency etc.

Once the post is live, it will be visible to different Service Partners under the selected service subcategory under the "Bid jobs" tab.

Service Partners will send bids for the customer request containing a price and any necessary details that the customer has asked to know.

When a bid is being placed by seller on any job from "Bid Jobs", those particular jobs will now be visible to seller under "My Bids" tab. Seller can follow that job and job page directly from there through "Show Details" and can also check current job status and other related information related to those particular jobs.

Service Partners may contact the Customer through the Message Board facility to ask any questions.

The customer may also contact a Service Partner through the chat facility to communicate privately.

Once the customer has selected and finalised the service provider and the bid, the customer then awards the project to the service provider by paying the bid amount. The payment will be held by Servbetter until the task has been completed.

The customer will be able to track the status of the task from the “My Projects” page on their user profile on our Website under the particular project title.

The customer and service provider may choose to work offline and handle the payment out of the platform.

It is advisable to work and pay through the platform, which will keep the safety and security of the project to high standards.

Service provider can click the " seller on going" tab to remind that customer they he/she/they are travelling to the customer’s location from the Actual Job Page. This Job Page (the page specific to each job/task) opens from (both seller and buyer side) the link of Job title that’s been created automatically as job is posted in Bid or Lead mode or job requested in Booking mode manually created in AddManual/Listing mode. The look and feel of this job page is same in all 4 modes.

Sellers can create and view quotation manually, click different status points as required in work flow, assign a job to employee/s in shared calendar, can start time for a job to record time, check invoice or create invoice etc etc and few other things in AddManual and Listing mode. Same things need to be followed and tested in other modes as well.

Customer needs to click "work start" tab to record and remind service provider that the task has been officially started.

After the project is successfully completed, the service provider shall deliver the project by clicking "job done" tab in service provider’s profile.

The customer will have the option to click "Revision" if they feel that job is not job properly. The Service Partner will be notified and will need to correct the task/ project.

Finally, when service partner marks the task complete, the customer will have the "approve" tab to successfully close the project and release the payment to service partner. The service partner will receive the full project amount.

Order is now complete; the customer may write a review for the Service Partner.

Cancellations and refunds- Bidding Modality

The customer can cancel a Service Request immediately after the post goes live provided it has not made any payments for a particular bid yet. The Service Request will be removed.

If the customer wishes to cancel a Service Request after it has paid for a bid, the customer must contact the Service Partner directly and mutually agree the cancellation and the amount of the refund. The customer must propose a refund amount which the Service Partner will then accept or decline. The customer will be refunded only when the Service Partner has accepted the proposed amount.  If after sending the proposed refund amount, the Service Partner does not accept or decline within 2 days, the customer will receive a 100% refund minus service charges.

If the Service Partner cancels the Service Request after the customer has accepted their bid, and paid for it online, the customer automatically gets a full refund minus the service charges.

At any time if the service provider wants to cancel the project in any situation the customer will get 100% refund of the amount minus service fees.

Service Partners- Bidding Modality

To be able to place a bid, the Service Partner must have Servbetter Points more than 2 on their profile.

Points can be purchased from the Website from the "Buy Package" tab.

Lead Modality

The customer will post a service request with as much detail as possible. The post must have the category and the subcategory of service under which the customer needs the service. The post includes full and clear full job description, date of service when needed, address, pictures, special requirements, urgency etc.

The job type must be set at "Lead" to avail the Lead mode.

Once the post is live it will be visible to different Service Partners under the selected service subcategory under the "Lead jobs" tab.

Up to 5 service providers can buy a lead for a job post.

Service providers can use Show details or Quick View tab to see details and buy the lead. Every time service providers buy a lead, a point is being cut from the Servbetter Point. How much that point will be cut for a lead is shown to the service provider prior to buying that particular lead.

Different Service Partners will then have the option to contact the customer directly over a call or online chat with a proposal. The customer details will be shared with the interested Service Partners when they buy that lead.

Customer may select one or more than one service provider to arrange or do the task.

Because the customer is directly in contact with the Service Partner, no payments goes through our Website and the customer is free to cancel the Service Request at any time.

Service provider can click the " seller on going" tab to remind that customer they he/she/they are travelling to the customer’s location.

Customer needs to click "work start" tab to record and remind service provider that the task has been officially started.

Finally, when service partner marks the task complete by clicking "SellerMarked", the customer will have the "approve" tab to successfully close the project and can rate and review the service customer.

Customer will handle the payment and payment terms offline.

Service Partners-Lead Modality

To be able to purchase a lead, the Service Partner must have Servbeter Points on their profile.

Servbetter Points can be purchased from the Website from the "Buy Package" tab.

The cost/point of a lead will vary depending on the estimated cost of the job the customer chooses when posting the Service Request. The cost/point of the lead varies from £5 to £15 (or 5 to 15 in Servbetter points)

Once a lead is purchased the amount will not be refunded back to service provider.

Listing Modality

The customer can find service providers by simply doing a search on the website under search service and search location.

The result of the search will be a list of service providers under a service that the customer can contact directly to obtain quotes or more information.

The customer can contact the Service Partner directly or use the chat facility on the website.

Service Partners- Listing Modality

A Service partner creates a profile on or Website. We will check the profile and if any document or information is missing, we may contact the Service Partner.

Once the profile has successfully gone through our checks, we will make it live on the Website. And a seller card is being created on the platform under the service/s that they have selected.

The Service Partner’s contact details will be available to customers who can contact them directly. Customers can also use the chat facility on the website to contact the Service Partner.

The profile creation is free and allows the Service Partner to have presence on the website as a seller card.

The Service Partner can opt for a premium subscription with us. Being a premium member will give the Service Partner profile a better visibility as a top seller on the listing on the website so that customers can find them easily. Premium membership will also give the Service Partner free access to the Field Service Management tools and the ability to create Online service store.

The platform reserves the right to block and stop showing this seller card to the buyer if any unlawful or wrong information or act is being shown/done in their profile or while using Bidding, Lead, Booking or Listing mode.

Manual List:

Seller can easily add a project manually with the required information and can generate Invoice. As they add project manually the project list is shown in the page.

Booking Modality

Once the customer has selected the Service Partner from the list,they will see their detailed price list in the online store.

The customer will select the service/s they wish to book, and a calendar will show the available dates and times the Service Partner has. They can also add message to send to that service provider. The customer needs to select if the customer is travelling to the service provider, or the service provider is coming to the customer site.

Once the booking request is sent by the customer, the request appears in 2 places in the service provider’s side. 1 in Booking List tab, and 1 in Chat window.

The service provider will then have the possibility to accept or decline the request from all these above mentioned 2 places, and the customer will get a notification about the booking and a booking confirmation if applicable.

The Booking calendar shows the booking jobs (for booking mode) for which buyer has put forward the request. It is colour coded. Blue colour is for jobs ongoing, green for already completed and red for cancelled jobs by the seller. 

The service providers might also ask questions before approving or declining the booking.

When the Service Partner approves the booking, the customerreceives a notification and will be asked to pay for the booking of that specific service.

The amount paid will be in standby until the Service Partner has completed the service successfully.

Service provider can click the " seller on going" tab to remind that customer they he/she/they are travelling to the customer’s location.

Customer needs to click "work start" tab to record and remind service provider that the task has been officially started.

Finally, when service partner marks the task complete, the customer will have the "approve" tab to successfully close the project and can rate and review the service customer.

The customer will have the option to click "Revision" if they feel that job is not job

properly. The Service Partner will be notified and will need to correct the task/ project.

Once the Service Partner has fulfilled the service required, the customermust release the amount paid so that the Service Partner receives the payment.

The customer may wish to leave a review for the Partner. This will help other customers choosing in the future.

Cancellation,reschedule and refunds – Booking Modality

With regards to the Service Partner providing a service on a location of the customer’s choice and the customer arriving to the Service Partner’s location: In the event of late arrival from the Service Partner or the customer’ side there is a “10 minutes” tolerance policy. After the 10 minutes tolerance the Service Partner or the customer will get the option to cancel or reschedule the booking. If the customer cancels,they will get a 100% refund minus the service fees. If the Service Partner cancels, the customer will get afull refund minus the service fees.

If the customerwants to reschedule an appointment after it has received a booking confirmation, a new booking must be arranged directly with the Service Partner. The customer can do so by messaging the Service Partner directly through the website. Please note that the Service Partner’s ability to accommodate the customer’s request will be subject to the Service Partner’s availability. If the Service Partner is unable to accommodate the customer’s request to reschedule an appointment, whether or notthe customeris eligible for a refund will depend on whether or not the appointment is due to happen in the next 12 hours.

If the customer wants to cancel an appointment before receiving a booking confirmation from the Service Partner, the customer will get 100% refund minus the service fees.

If the appointment is not due to take place within the 12 hours of the appointment time(less than 12 hours available of the job scheduled) and if customer cancels the job, the customer will be refunded 50% of the total booking amount minus service fees and service provider will receive the other 50%. In this case service provider also gets the provision to reschedule or cancel the job. Rescheduling the job will go ahead accord to the mutual arrangements of the customer and service provider. However, if the service provider decides to cancel the task in this case, service provider will receive 50% and customer will get 50% minus any service fees.

If the appointment is due to take place in more than next 12 hours (more than 12 hours available of the job scheduled), and if customer cancels the job, the customer will be refunded 100% of the total booking amount minus service.

It is the customer’s and the Partner’s responsibility to resolve any issues regarding the service provided. The customer and the Partner can message each other through the chat facility on the website.

Servbetter Ltd takes no responsibility on issue resolution between you and the Partner.

If the service provider wants to cancel the project in any other situation, apart from what is stated above, the customer will get 100% refund of the total booking price.

Cancellation and reschedule functionality remain the same whether the customer is travelling to the service provider, or the service provider is coming to the customer site.

Service Partners- Booking Modality

It is free for a Service Partner to create a profile on the website

To be able to avail the booking mode the service provider must be a Premium member. Then service provider can create an online service store /rate card and show a calendar with availability.

They can add services, price, description.

It is the Service Partner’s responsibility to show accurate and up to date information on their profile, rate card and calendar. Servbetterwith reasonable effort will make sure the information provided in service providers’ profile are true to the best of knowledge. However, Servbetterin any way will not be considered responsible for the information published by the Service Partner on their profile, rate card and calendar.

Membership :

The Service Partner get a premium subscription for 15 days from the day of login. Being a premium member will give the Service Partner profile a better visibility as a top seller on the listing on the website so that customers can find them easily. Premium membership will also give the Service Partner free access to the Field Service Management tools and the ability to create Online service store. After 15 days the premium membership will complete and the member become a free member. Then member can buy membership package to enjoy all the service, initial membership package is for 29Pound with 5 employee.